Terms & Conditions

​​1. Booking & Payment Terms

• All bookings are subject to availability and confirmation by Drivo Valet

• Drivo Valet reserves the right to reject or cancel bookings at its discretion (e.g. unsafe conditions, incorrect information)

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2. Cancellation, Refunds & Amendments​

• No refund will be provided once the vehicle has been collected or the driver is en route

• Date/time changes are subject to driver availability and may incur additional charges

• Drivo Valet reserves the right to reschedule bookings due to traffic, weather, or unforeseen operational constraints

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3. Waiting Time & Delays

• A 30-minute grace period applies from the confirmed pick-up time.

• Waiting beyond 30 minutes may result in:

  • Additional waiting charges; or

  • Job cancellation without refund; or

  • Re-allocation of the job to another time slot

• Drivo Valet is not liable for delays caused by third parties (e.g. workshops, car parks, security clearance)

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4. Vehicle Condition & Eligibility

• Vehicles must be:

  • Road-legal and in safe driving condition

  • Properly insured

  • Free of mechanical defects that may compromise safety

• Drivo Valet reserves the right to refuse service for vehicles deemed unsafe

• Customers must disclose:

  • Warning lights, transmission issues, brake problems, etc

  • Modified vehicles with special driving requirements

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5. Transmission & Driving Instructions

• Customers must declare the vehicle’s transmission type (Auto / Manual)

• Special driving instructions (e.g. sports mode, keyless entry, aftermarket immobilisers) must be disclosed at booking

• Drivo Valet shall not be liable for issues arising from undisclosed or incorrect vehicle information

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6. Liability & Damage Disclaimer

• Drivo Valet drivers will exercise reasonable care while operating the vehicle

• Drivo Valet is not liable for:

  • Pre-existing damage

  • Mechanical or electrical failures

  • Normal wear and tear

• Any claims for damage must be:

  • Reported immediately upon vehicle handover

  • Supported with photographic evidence

• Liability, if any, is capped in accordance with car owner's applicable insurance coverage

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7. Personal Belongings

• Customers are responsible for removing all personal valuables prior to handover

• Drivo Valet is not liable for loss or damage to personal items left in the vehicle

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8. Insurance & Accidents

• All drivers are covered under Drivo Valet’s applicable insurance policies

• In the event of an accident:

  • Drivo Valet will follow standard accident reporting procedures

  • Customers agree to cooperate fully in investigations and claims

• Drivo Valet is not responsible for consequential losses (e.g. loss of use, workshop delays)

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9. Route & Usage Restrictions

• Vehicles will be driven via the most reasonable and practical routes

• Vehicles will not be used for:

  • Personal errands

  • Testing performance

  • Unauthorized stops

• GPS or dashcam data may be used for dispute resolution

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10. Force Majeure

• Drivo Valet shall not be liable for failure or delay due to events beyond reasonable control, including:

  • Severe weather

  • Road closures

  • Accidents involving third parties

  • Government restrictions

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11. Compliance & Conduct

• Customers must provide accurate and truthful information at booking

• Abusive, unsafe, or unlawful behaviour towards drivers may result in immediate termination of service without refund

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12. Governing Law

• These Terms & Conditions are governed by the laws of Singapore

• Any disputes shall be subject to the exclusive jurisdiction of Singapore courts